We love to talk about tea! If you have any questions about tea, tea pots, brewing accessories, or anything tea-related, please give us a call. If you are not sure which tea is right for you, or perhaps which tea pot, please let us know. It is important to us that you receive just what you want, so please don't hesitate to contact us by phone, e-mail, fax, or by post. We have numerous customers who routinely share their tea experiences with us!

OUR WEB SITE: This website is for our retail cutsomers... if you are one of our wholesale customers, please give us a call to place your order. For everyone with a store, restaurant, hotel, club, teashop or corner tea kiosk, please give us a call to place your order.

MY ACCOUNT A further note about our website.... The My Account feature is entirely optional. You do not need to log into an account to place an order on our website. Some customers like to save their shipping info... others do not. It is entirely up to you.

GUARANTEE: You will be happy with our teas and accessories, or we will satisfy you. Please contact us with any problems. We will help organize any returns.

EMAIL: You can contact us via email by writing to ht@harney.com, or you can contact us via our contact form, the information from which we receive via email as well.

LIVECHAT You can speak to us via LiveChat whenever the button shows that we are available. You can email us via this button as well, submitting your query via our LiveChat form.

REGULAR MAIL: For all who prefer regular mail, send us a note at:
Harney & Sons Fine Teas
P.O. Box 665
Salisbury, CT 06068

OUR PHYSICAL ADDRESS: If you need to return something to us, you can send it to:
Harney & Sons Fine Teas
5723 Route 22
Millerton, NY 12546

RETURNS: If you need to return something to us, please use the physical address list above (the Millerton, NY address). As well, it is always helpful if you place a note in the box telling us why you are returning the order, and even more helpful, your name, phone number or email, and your original order number.

PHONE: To order over the phone, or if you have questions or comments on any of our products, or concerns about an order you have placed, please call us at: 888-427-6398. Our tea consultants are available Monday through Friday, 9:00AM to 5:00PM (EST), to help you. If you're not sure which tea is right for you, give us a call! If you are calling us from outside the United States, please use 518-789-2100. We currently do not have toll-free service for calls coming outside the U.S.

FAX: To place an order or make an inquiry by fax, send us a fax at: 518-789-2100. If placing an order by fax, please include your credit card number, contact and order information. If you are placing a large gift order, going to more than five locations, fax or email is the best way to submit this information.