It is important to us that you receive just what you want, so please don't hesitate to contact us by phone, e-mail, fax, or by post. If you receive an order with a mistake, please contact us so that we can correct the problem asap. We have numerous customers who routinely share their tea experiences with us!
MY ACCOUNT
The account feature is entirely optional. You do not need to log into an account to place an order on our website. Some customers like to save their shipping info... others do not. It is entirely up to you.
POINTS REWARDS
It's easy to earn points with Harney & Sons. For every $100 you spend with us, you earn a point. Each point is worth $5.00 off your next order. This is actually retroactive, and you've been earning points since July 15, 2009.
How does one redeem points?
To earn points on our website, you must be logged into your account. When you log in, the number of points you have available will be shown directly below your name. Points are accumulated, and have been accumulated, based on orders placed since July 15, 2009.
To redeem your points, simply log into your account before proceeding to check out.
On the final page of checkout, where you would normally see the Credit Card payment tab, you will see an additional tab which says: Redeem Points. Click on this tab, and it will automatically tell you how many points you have available.
HAVING TROUBLE LOGGING INTO YOUR ACCOUNT?
We updated our website in July of 2009. If you are unable to recover your password, that probably means that the last time you ordered online with us was before July 2009. You will then need to set up a new account. You can set up a new account by going to the Registration Page , or you can simply enter a password during checkout, thereby setting up a new account. We apologize for the inconvenience this causes.
GUARANTEE:
You will be happy with our teas and accessories, or we will satisfy you. Please contact us with any problems. You can contact us via email at ht@harney.com, or by phone at 888-427-6398. We will help organize any returns .
OUR WEB SITE:
This website is for our retail customers... if you are one of our wholesale customers, please give us a call to place your order. For everyone with a store, restaurant, hotel, club, teashop or corner tea kiosk, please give us a call to place your order.
EMAIL:
You can contact us via email by writing to ht@harney.com, or you can contact us via our contact form, the information from which we receive via email as well.
LIVECHAT
You can speak to us via LiveChat
whenever the button shows that we are available. You can email us via this button as well, submitting your query via our LiveChat form.
REGULAR MAIL:
For all who prefer regular mail, send us a note at:
Harney & Sons Fine Teas
P.O. Box 665
Salisbury, CT 06068
OUR PHYSICAL ADDRESS:
If you need to return something to us, you can send it to:
Harney & Sons Fine Teas
5723 Route 22
Millerton, NY 12546
RETURNS:
If you need to return something to us, please use the physical address listed above (the Millerton, NY address). As well, it is always helpful if you place a note in the box telling us why you are returning the order, and even more helpful, your name, phone number or email, and your original order number.
PHONE:
888-427-6398. Monday through Friday, 9:00AM to 5:00PM (EST), to help you.
From outside the US use 518-789-2100. We currently do not have toll-free service for calls coming outside the U.S.
FAX:
To place an order or make an inquiry by fax, send us a fax at: 518-789-2100. If placing an order by fax, please include your credit card number, contact and order information. If you are placing a large gift order, going to more than five locations, fax or email is the best way to submit this information.
