International Orders And Canadian Orders
Processing times and shipping times for international orders are longer than for domestic orders.
International customers (those outside the U.S.) must choose "international" as a shipping method. The shipping cost shown is the actual charge for shipping. Please keep in mind that after the package leaves the US, the local carrier may not scan the packages.
Please be advised that international orders can be quite costly to ship and may incur customs charges upon delivery. Check with your local carrier for information on customs charges.
If you need further assistance with International Shipping rates please contact us at firstname.lastname@example.org or by phone at 518-789-2100 when calling from outside the US (inside the US, dial 888-427-6398). Please note our call center is open 9-5 Eastern Standard Time weekdays. Email is the best way to inquire about international shipping rates.
Processing and shipping times for Canadian orders are longer than for domestic orders.
Orders shipping to Canada are shipped via UPS. At this time we cannot ship Canadian orders to PO Boxes. If you include an email address, you will receive an email from UPS with the tracking informaiton for your order. An estimated scheduled delivery date will appear on this email, this date is subject to change depending on circunstances out of the control of UPS. Our website will determine your order's shipping cost. The shipping cost is based on the merchandise total in your shopping cart at the time your order is placed. The flat rate to Canada starts at $15, there will be an additional $5 fee for every $50 in merchandise purchased. The following is an example of the shipping rates.
|Canadian Shipping Rates Only
||Please note: The shipping cost for Canadian orders will include all duty, taxes and brokerage fees. If you would like to track your order please be sure include an accurate email address. We cannot ship Next Day Air or 2nd Day Air to Canada. You can call us via our Canadian toll-free number: 888-745-9354. You may also email us about your order: email@example.com.