Policy Information: Shipping | Returns | Sales Tax | Contact Us

	If your Order Total is...
	$.01 - $25.00	$25.01 - $50.00	$50.01 - $75.00	$75.01 - $5,000
Fedex Home (our standard ship method) (this is Ground Shipping) - Shipping to US Addresses only - Order cannot ship to a PO Box	$4.50	$5.50	FREE	FREE
US Postal - Shipping to US Addresses only	$5.50	$7.50	$7.50	FREE
2nd Day Air Order by 3pm EST** - No Weekend Deliveries - Shipping to US Addresses only - Order cannot ship to a PO Box	$14.50	$15.50	$15.50	$10.00
Next Day Air Order by 3pm EST** - No Weekend Deliveries - Shipping to US Addresses only	$29.50	$30.50	$30.50	$25.00
* If you cannot accept Fedex deliveries at your location, please write "UPS Only" in the comments section of your order. We will then make sure to ship your order via UPS. ** For 2nd Day and Next Day orders, you must order by 3pm Eastern Standard Time, or order will ship the next day. For example, if you order at 3:15pm on Tuesday via 2nd Day Air, your order will Ship Wednesday, and arrive Friday. If you order on at Friday night at 7pm EST, and choose Next Day, your order will ship Monday and will arrive Tuesday.

Time in Transit
You should receive your order within 5 to 10 days.
We ship out packages as fast as possible, but it may take up to two business days for us to process your order in-house before it ships. Please note, we ship orders out on Business Days only. That means, we ship out orders Monday through Friday, excepting Holidays. So, if you place your order on a Friday night after 3pm EST, the soonest your order will ship is Monday, even if you select Next Day Air or 2nd Day Air shipping.

Canadian Orders:
Orders shipping to Canada are usually shipped via First Class Mail International. We cannot ship Next Day Air or 2nd Day Air to Canada. Our website will determine the cost of shipping your order based on the total weight of the items in your shopping cart. For a better estimate on the shipping cost for your order to Canada, place the items you want into your cart, and then press the Shipping Estimate link on the page. Choose Canada as a dropdown, and put in your postal code. You'll see a Canadian Shipping cost related to the weight of your order. Please note: Your order will ship from a US Location, so you may be charged Customs Duties upon receipt. You can call us via our Canadian toll-free number: 888-745-9354

International Shipping:
International customers (those outside the U.S. and Canada) must choose "international" as a shipping method. While we have weights already for the items on our website, shipping costs vary greatly depending on the ship-to country. Please be advised that large international orders can be quite costly to ship, and may incur customs charges upon delivery. Check with your local post office for information on customs charges.

For International Orders, the price shown is an estimate. You will be contacted via email with the exact charge, which you can then approve. Please note, the email regarding your shipping charges will come international@harneyteas.com

If you need further assistance with International Shipping rates please contact us at international@harneyteas.com or by phone at 518-789-2100 when calling from outside the US (inside the US, dial 888-427-6398). Please note, our call center is open 9-5 Eastern Standard Time weekdays. Email is the best way to inquire about International Shipping Rates.


My Account Feature
Please note that you do not have to set-up or log in to an account to place an order on our website. You can simply place items in the shopping cart and checkout, entering your billing and shipping information as you go. We have set up the "My account" feature for those customers who wish to retain multiple shipping addresses online.... but it is entirely optional.

If you have any questions, please give a call before ordering : 888-427-6398 toll free, or 518-789-2100 ext 2 if calling from outside the US. We are here Monday through Friday from 9am to 5pm Eastern Standard Time. If you have already placed an order with us online and want to inquire about your order, you can call us or write to us at ht@harney.com. If you have it available, please reference your order number.

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Returns
You will be happy with our teas and accessories, or we will satisfy you. Please contact us with any problems. We will help organize any returns.

If you have any questions or problems with your order, please please call us or write to us. We are very busy at this time of year, but we will do our very best to make the situation right. Our physcial address for returns is:

Harney & Sons Fine Teas
RETURNS DEPT
5723 Route 22
Millerton, NY 12546

If you are returning a package for credit, it is helpful for us to have your original order number (if applicable) written on the outside of the box (and inside too!) If that is not possible, please make sure to include a note with your name, address and phone number, so that we can lookup the order in our system and process a credit.

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Sales Tax

Harney & Sons Fine Teas charges sales tax for teapots and accessories, but not for tea. Tea is food, and food is not taxed. Remember that famous Tea Party?

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Contact Us

E-mail:
You can contact us via email at ht@harney.com. or use our convenient online contact form . If you are writing to us about an order you have already placed, please include your order number if possible. Please do not email any credit card infomation.

Regular Mail
For those of you who prefer regular mail, send us a note at:

Harney & Sons Fine Teas
P.O. Box 665
Salisbury, CT 06068

Phone
To order over the phone, or if you have questions or comments on any of our products, or concerns about an order you have placed, please call us at 888-427-6398 To reach us from outside the U.S., please dial (518)789-2100

Our tea consultants are available Monday through Friday, 9:00AM to 5:00PM (EST), to help you. If you're not sure which tea is right for you, give us a call - we love to talk about tea.

Fax
To place an order or make an inquiry by fax, send us a fax at: 518-789-2100.

If placing an order by fax, please include your credit card number, contact and order information.

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