There are multiple ways that you can log into your account within the Harney Site. There is a link above the search bar on the upper right hand side of our page, titled “My Account.” There is also a link on the right-hand navigation under “All About Ordering.” You can also click this link to log into your account.

In order to see how many points you have, you must click on the link for “My Account” which is found on the upper right hand side of our webpage. Enter in your username and password, and select the “Profile” link. There will be a section titled “Available Points” in bold, and you will be able to find out how many points you have by referring to that section.

How can I view my cart?

View your cart by clicking on the link titled “View Cart” found above the search bar on the upper right hand side of the page.

Where do I put in promotional codes before placing my order?

Right before placing your order, there will be a box above where you enter in your credit card information. Enter your code and press “Apply Code.” If entered in correctly, the code will adjust your order accordingly, unless the coupon is expired. If the coupon is expired, there will be a message which pops up saying that. If your order does not meet the qualificiations for a coupon (for example, a minimum order amount of $25), then the coupon will not apply. You may also enter in any promotional codes upon viewing your cart. Once entered, you do not need to enter the coupon code a second time.

Our Historic Royal Palaces line can be found right below the search bar at the top right side of the page. Just click on the image of the Earl Grey Imperial tin to be brought to the Historic Royal Palaces Collection page. You can also find our HT: Tea Blends, Classics in Sachets, Wrapped Sachet Boxes, and our Teabags by clicking on the images below the search bar. You can also find the Historic Royal Palace line of teas by clicking here.

Yes, we do! Promotional codes are provided to our customers through emails. Please join our mailing list to receive coupons and promotional codes, or follow us on Facebook or Twitter.

Where can I learn about the different types of tea you offer?

Information about White, Green, Oolong, and Black teas can be found by clicking here.

How do I know what time and temperature to brew my tea to?

In order to brew our teas to their maximum potential, we have provided our customers with a brewing instruction page, which can be found here. Specific information about the temperature and time in which you can brew our teas to is also found on each individual tea’s page within the banner.

How can I write a review?

In order to write a review, you must click on the link found above the price of each individual product. It will say “Write a review now.” Once you enter in all of the required information, click submit.

Where can I find the new products that have been recently added to your site?

Below the Harney & Sons Logo at the top of the page, there are five different links provided to help customers find what they are looking for. We have recently added a “What’s New?” section of our website, which will display all of our new products.

I’m not enjoying the tea I just purchased and would like to send it back. What do I do?

We're sorry that you're not enjoying the tea. You are welcome to send it back to us for a refund or exchange. Please mail it to the address below. Please include a copy of the invoice that lists what you’d like in exchange, or that you’d prefer a refund. If you do not have a copy of the invoice, please include your order number, name, and contact information.

Harney Tea Returns
5723 Route 22
Millerton, NY 12546

All of our teas are gluten-free with one possible exception. The Soba [roasted buckwheat] comes from a supplier that processes gluten products so it may contain small traces.

Hot Cinnamon Spice, Hot Cinnamon Sunset, and Hot Cinnamon Spice/Sunset are all the exact same tea. It is the same recipe we've used for years and it has not changed. The only time that they should taste different is if you're comparing loose tea & sachets to the teabags. The loose tea and sachets will always be a higher quality tea, with better flavor, than the teabags.

Sachets are a higher-end teabag. They allow us to use loose-leaf quality tea with the convenience of a teabag. They are designed to brew 12oz each and, along with loose tea, will have the best flavor. Teabags use a broken-grade tea, still of the highest quality, and brew 6-8oz each. More information can also be found here.

Briskness, also known as astringency, refers to a tea's ability to make your mouth pucker. Some astringency makes tea brisk & desirable (like white wine). Too much briskness can be a problem, but may be reduced by reducing the brewing time.

Body refers to whether or not a tea feels thick in the mouth such as Assam or light such as a white tea. Sometimes this body comes from dissolved solids from the leaves like the Assam, and sometimes it is from all the amino acids like Ichiban Sencha.

Aroma refers to whether or not the tea has a pleasant smell, often the most prized part of tea. That makes sense, since humans can smell much better than we can taste. Sometimes the pleasant smell is teased out of the tea leaf by a skilled tea maker, sometimes it is flavor blended in here by our blenders.