At this point we can longer guarantee that orders will arrive in time for Mother's Day.
International orders placed now cannot be delivered in time for Mother's Day - May 13th
Shipping | Sales Tax
| Contact Us | Military Addresses (AP/AA/AE) | Canadian Orders
| Returns
| |
If your Order Total, per shipping address, is... |
$.01 - $24.99 |
$25.00 - $49.99 |
$50.00 - $500.00 |
Ground
- Shipping to United States only
Please note: We ship via Multiple carriers (Fedex, UPS and US Postal)
We determine the carrier based on the size and weight of your package.
|
$4.50 |
$4.50
|
FREE |
 |
US Postal
- Shipping to US Addresses only.
|
$4.50
|
$4.50 |
FREE |
|
2nd Business Day Delivery
- No Weekend Deliveries
- Shipping to US
Addresses only
- Order cannot ship to a PO Box |
$15.50 |
$15.50 |
$15.50 |
|
Next Business Day
- No Weekend Deliveries
- Shipping to US Addresses only |
$30.50 |
$30.50 |
$30.50 |
|
** For 2nd Day and Next Day orders, you must order by 3pm Eastern Standard Time, or order will ship the next day. For example, if you order at 3:15pm on Tuesday 2nd Business Day, your order will Ship Wednesday, and arrive Friday. If you order on at Friday night at 7pm EST, and choose Next Business Day, your order will ship Monday and will arrive Tuesday. |
Time in Transit
You should receive your order within 5 to 10 days.
(Canadian Orders or International Orders, see information further down this page)
We ship out packages as fast as possible, but it may take up to two business
days for us to process your order in-house before it
ships. Please note, we ship orders out on Business Days only. That means, we ship out orders Monday through Friday, excepting Holidays.
Military Addresses
We will gladly ship orders to US Military Address (such as APO, AE) While our shopping cart does not allow one to choose the military states, we can still ship to these addresses. Fill out the shipping information as close as possible, or simply fill out the billing address only, and then type the correct shipping address in the "Shipping Instructions/ Order Notes" box on the payment page of checkout.
Simply write "Ship to this Military Address" and then write the address as it should appear on the shipping label. All packages shipped to military addresses go via US Postal.
Canadian Shipping
Processing times and shipping times for Canadian orders are longer than for domestic orders.
Orders shipping to Canada are shipped via UPS. Our website will determine your order's shipping cost. The shipping cost is based on the merchandise total in your shopping cart at the time your order is placed. The flat rate to Canada starts at $15, there will be an additional $5 fee for every $50 in merchandise purchased. The following is an example of shipping rates.
| Canadian Shipping Rates |
| Merchandise Total |
Shipping Cost |
Please note: The shipping cost for Canadian orders will include all duty and taxes. If you would like to track your order please be sure include an accurate email address. We cannot ship Next Day Air or 2nd Day Air to Canada. You can call us via our Canadian toll-free number: 888-745-9354. You may also email us about your order: international@harneyteas.com |
| $0-$50.00 |
$15 |
| $50.01-$100.00 |
$20 |
| $100.01-$150.00 |
$25 |
| $150.01-$200.00 |
$30 |
| $200.01-$250.00 |
$35 |
| $250.01-$300.00 |
$40 |
International
Shipping:
Processing times and shipping times for international orders are much longer than for domestic orders.
International customers (those outside the U.S.) must choose "international" as a shipping method. You will be shown an estimated cost of shipping. We must pack and weigh an order to determine actual shipping cost. If the shipping cost is less than what you have been quoted in your online order, we will charge the lesser amount and ship out your order. If the actual ship charge is more than is quoted, we will contact you by email to obtain your approval of the shipping charges. Our email will come from international@harneyteas.com Please add that address to your contacts so that the email does not end up in your spam folder.
Please be advised that large international orders can be quite costly to ship, and may incur customs
charges upon delivery. Check with your local post office for information on
customs charges.
If you need further assistance
with International Shipping rates please contact us at international@harneyteas.com or by phone at
518-789-2100 when calling from outside the US (inside the US, dial 888-427-6398). Please note, our call center is open 9-5 Eastern Standard Time weekdays. Email is the best way to inquire about International Shipping Rates.
My Account Feature
Please note that you do not have to set-up or log in to an account to place an order on our website. You can simply place items in the shopping cart and checkout, entering your billing and shipping information as you go. We have set up the "My account" feature for those customers who wish to retain multiple shipping addresses online.... but it is entirely optional.
If you have any questions, please give a call before
ordering : 888-427-6398 toll free, or 518-789-2100 ext 2 if calling from
outside the US. We are here Monday through Friday from 9am to 5pm Eastern
Standard Time. If you have already placed an order with us online and want
to inquire about your order, you can call us or write to us at
ht@harney.com. If you have it
available, please reference your order number.
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Returns
You will be happy with our teas and
accessories, or we will satisfy you. Please contact us with any problems.
We will help organize any returns.
If you have any questions or
problems with your order, please please call us or write to us. We will do our very best to make the situation
right. Our physical address for returns is:
Harney & Sons Fine Teas
RETURNS DEPT
5723 Route 22
Millerton, NY 12546
If you are returning a package for credit, it is
helpful for us to have your original order number (if applicable) written
on the outside of the box (and inside too!) If that is not possible,
please make sure to include a note with your name, address and phone
number, so that we can lookup the order in our system and
process a credit.
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Sales Tax
Harney & Sons Fine Teas charges sales tax
for teapots and accessories, but not for tea. Tea is food, and food is not
taxed. Remember that famous Tea Party?
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Contact Us
E-mail:
You can contact
us via email at ht@harney.com
If you are writing to us about an order you have already placed, please include your order number if possible. Please do not email any credit card infomation.
Regular Mail
For those of
you who prefer regular mail, send us a note at:
Harney & Sons Fine Teas
5723 Route 22
Millerton, NY 12546
Phone
To order over the
phone, or if you have questions or comments on any of our products, or
concerns about an order you have placed, please call us at 888-427-6398 To
reach us from outside the U.S., please dial (518)789-2100
Our tea consultants are
available Monday through Friday, 9:00AM to 5:00PM (EST), to help you. If
you're not sure which tea is right for you, give us a call - we love to
talk about tea.
Fax
To place an order or
make an inquiry by fax, send us a fax at:
518-789-2100.If pl acing an order by fax, please include your credit card number, contact and order information.
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|
Harney & Sons has been in the business of gourmet tea for over 25 years. We make our teas for the enjoyment of our customers and take pride in meeting and exceeding their expectations from every cup of tea. Our selection is large, and includes many customer favorites including green tea, black tea, and white tea. We also have a selection of tea gifts for all kinds of occasions, including of course, end of year Holiday Gifts. 
