Customer Service

Welcome to Harney & Sons Customer Service Page. We are not only committed to delivering premium quality tea, tea wares and gifts, but our goal is to create a positive experience for our customers throughout their shopping experience. It has been our mission from day one to deliver the highest quality customer service to our loyal tea drinkers. We have created this page to anticipate any questions that may arise. If you require additional information at anytime, please do not hesitate calling out dedicated customer service team at 888-427-6398, or email us at customerservice@harneyteas.com

Contact Us
Phone: (888) 427-6398
Fax: (800) 832-8463
Phone (outside US): (518) 789-2100
Toll-free from Canada: (888) 745-9354

Harney & Sons Privacy Policy

First and foremost, please know that Harney & Sons has not sold or traded any customer names in 30 years of doing business. Your privacy is very important to us.

We use the Stronghold secure server which supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

Our Internet site is meant to be a service you. In order to provide you with the best products, excellent information and quality customer service we record a variety of information from your visit to our site. We record your computer's domain name, information indicating which site pages you viewed, the address of the site you came from before visiting our site, and any search terms you used to find our site. We also record your email address if you chose to communicate with us via email. And, should we offer an online survey, we will record any information you provide us in that survey.

If you do not want to receive email from us in the future, please let us know by sending us a message via email or postal mail or by calling us.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us a message via email or postal mail or by calling us.

If you supply us with your telephone number online you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers. We use e-mail and printed catalogs to let you know about our new teas.

Please be assured that in all of our years of doing business, Harney & Sons has never sold or shared customer information. That's our policy, and we stick with it. We will never share your personal information with another company. We do not sell, share, or rent our lists.

We don't like it when businesses sell our names, and we won't sell, share or rent your name.