Customer Service

Welcome to Harney & Sons Customer Service Page. We are not only committed to delivering premium quality tea, tea wares and gifts, but our goal is to create a positive experience for our customers throughout their shopping experience. It has been our mission from day one to deliver the highest quality customer service to our loyal tea drinkers. We have created this page to anticipate any questions that may arise. If you require additional information at anytime, please do not hesitate calling out dedicated customer service team at 888-427-6398, or email us at

Contact Us
Phone: (888) 427-6398
Fax: (800) 832-8463
Phone (outside US): (518) 789-2100
Toll-free from Canada: (888) 745-9354

Mail Order Returns

At Harney and Sons it is our main priority to make our customers happy, if you are not we will make every effort to ensure that you are. Please contact us with any questions or problems. We will help organize any returns. You may email us at

You may print a return label by using the link provided below. If an order or item is returned because you are not happy with your purchase a $6.00 return fee will be subtracted from the total refund. We do our best to ensure accuracy, but if for any reason we made a mistake with your order you may use this link to print a return label. You will receive the correct item promptly. Please include a brief note in the box if you are exchanging the item. If the item is being exchanged the new item shipped will be subject to a shipping charge of $5.50.

If you are returning a non-food item it should be unused and in original packaging to be eligible for a full refund.

Items returned after one month will not be eligible for a refund or exchange.

You may use the link below to find the nearest UPS drop off location. If there is no UPS drop off location near you or you prefer a different shipping method you may use the address below.

Our physical address for returns is:

Harney & Sons Fine Teas
Mail Order Returns
5723 Route 22
Millerton, NY 12546

International returns

If you are an international customer please email for all questions regarding returns.

Wholesale Returns

If you are an international customer please call 888-425-6398 for all questions regarding returns.