Customer FAQs

You can contact us via email at customerservice@harneyteas.com. If you are writing to us about an order you have already placed, please include your order number if possible.

To contact us regarding an international order, please write to us at: international@harneyteas.com.

To order over the phone, or if you have questions or comments on any of our products or concerns
about an order you have placed, please call us at 888-427-6398.

To reach us from outside the U.S. please dial (518) 789-2100. Our tea consultants are available Monday through Friday, 9:00AM to 5:00PM (EST).

To our loyal Canadian customers! You can place your orders at www.harney.com. You can find shipping information on our shipping page. If you prefer to call us to order, please use our Canadian toll free number: 1-888-745-9354. We are here from 9-5 EST Monday-Friday.

Yes! To place an order or make an inquiry by fax, send us a fax at 800-832-8463. If placing an order by fax, please include your credit card number, contact, and order information. 

Yes, to contact us via a letter, write to us at:
Harney & Sons Fine Teas
5723 Route 22
Millerton, NY 12546

We have Factory Tours available by appointment only from the beginning of March through the end of September. We are open for tours Tuesday-Wednesday 9-4pm and Thursday 9-1pm EST. Our tours typically require going up and down stairs because our production departments are split between two levels. If for whatever reason you are not able to climb stairs, we will arrange a first level tour of the Factory. 

Our Factory Address is:

Harney and Sons Fine Teas

5723 Route 22

Millerton, NY 12546

Please email: leeanne@harneyteas.com with your desired date and time, and we will respond with availability. 

Please note: Due to our Safety Policy, no one under the age of 12 years old is allowed on the production floor. All jewelry will need to be removed upon arrival, and closed-toed shoes are required. All individuals will be provided with a hairnet."

All of our teas have no sugar added to them. There are a few teas that contain crystallized fruit in them.

Our teas are certified gluten-free unless otherwise noted.

Final sale products are non-returnable.

If you have an item you need to return please see our return policy or you can email us at returns@harneyteas.com or call us at (888) 427-6398.

For more detailed information, please see Returns & Exchanges.

Discounts cannot be combined. Discounts cannot be used for gift cards unless specifically marked. Coupons exclude custom gift wrap, mystery bundles, gift cards and subscriptions unless otherwise noted. Only one coupon may be applied per order. Gift with purchase offers do not apply to in-app or phone purchases.

Unfortunately we can't edit orders to apply discount codes to orders that already have been placed. 

Store credit earned through our loyalty program expires 24 months after earning.