Returns & Exchanges

Returns

At Harney & Sons customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling 888-427-6398 or at customerservice@harneyteas.com

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

If you have changed your mind about an item or tea that you received and would like to return it for credit, you may do so within 30 days of receiving your order. Please package it well and include a copy of your packing slip or at least your order number. We will credit your original method of payment.

If you received your item as a gift, we would be happy to create an account for you and give you a credit to use toward a future order.

If you are returning a non-food item, it should be unused and in original packaging to be eligible for a full refund.

Our physical address for returns is:

Harney & Sons Fine Teas
Attn: Returns
5723 Route 22
Millerton, NY 12546

International returns
If you are an international customer please email international@harneyteas.com for all questions regarding returns.

Wholesale Returns
If you are a wholesale customer please call 800.832.8463 for all questions regarding returns.