Returns & Exchanges

Returns

At Harney & Sons customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling 888-427-6398 or at   customerservice@harneyteas.com.

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

We accept returns within   30 days of delivery.  (We offer free shipping to all outgoing US orders, therefore, we cannot offer return shipping labels unless it is a qualified quality control issue.)

  • If your return of tea has been opened, we are happy to issue a store credit.
  • Please e-mail us photos of quality defects along with your order number so that we may determine if a return is required (ie. Broken or defective, etc.) 
  • If you are returning a non-food item, it must be unused and in original packaging to be eligible for a refund. *Some quality exceptions apply
  • If you received your item as a gift, we would be happy to give you store credit to use toward a future order once you've returned your gift. 
  • For a faster return process, please include a copy of your packing slip with a note stating why it was returned and if you want a replacement or credit.

Our physical address for returns is:

Harney & Sons Fine Teas
Mail Order Returns
5723 Route 22
Millerton, NY 12546

Please include a copy of your packing slip, order confirmation, or a note with your name, address, phone number, the order number, and reason for the return in the package.

Undeliverable Packages

If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package. There will be a $5.50 reshipment fee.

If the package is refused by the recipient there will be a $6.00 restocking fee subtracted from the refund amount. 

International returns
If you are an international customer please email international@harneyteas.com for all questions regarding returns.

Wholesale Returns
If you are a wholesale customer please call 800.832.8463 for all questions regarding returns.