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Returns & Exchanges


At Harney & Sons customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling 888-427-6398 or at

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

We accept returns within 30 days of delivery.  If you are returning a non-food item, it must be unused and in original packaging to be eligible for a refund.  If you received your item as a gift, we would be happy to give you store credit to use toward a future order.

Our physical address for returns is:

Harney & Sons Fine Teas
Mail Order Returns
5723 Route 22
Millerton, NY 12546

Please include a copy of your packing slip, order confirmation, or a note with your name, address, phone number, the order number, and reason for the return in the package.

Undeliverable Packages

If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package. There will be a $5.50 reshipment fee.

If the package is refused by the recipient there will be a $6.00 restocking fee subtracted from the refund amount. 

International returns
If you are an international customer please email for all questions regarding returns.

Wholesale Returns
If you are a wholesale customer please call 800.832.8463 for all questions regarding returns.