Customer Service

Welcome to Harney & Sons Customer Service Page. We are not only committed to delivering premium quality tea, tea wares and gifts, but our goal is to create a positive experience for our customers throughout their shopping experience. It has been our mission from day one to deliver the highest quality customer service to our loyal tea drinkers. We have created this page to anticipate any questions that may arise. If you require additional information at anytime, please do not hesitate to call our dedicated customer service team at 888-427-6398, or email us at

General Customer FAQs

You can contact us via email at If you are writing to us about an order you have already placed, please include your order number if possible.

To contact us regarding an international order, please write to us at:

To order over the phone, or if you have questions or comments on any of our products or concerns
about an order you have placed, please call us at 888-427-6398.

To reach us from outside the U.S. please dial (518) 789-2100. Our tea consultants are available Monday through Friday, 9:00AM to 5:00PM (EST).

To our loyal Canadian customers! You can place your orders at You can find shipping information on our shipping page. If you prefer to call us to order, please use our Canadian toll free number: 1-888-745-9354. We are here from 9-5 EST Monday-Friday.

To place an order or make an inquiry by fax, send us a fax at 800-832-8463. If placing an order by fax, please include your credit card number, contact, and order information.

Regular Mail
To contact us via a letter, write to us at Harney & Sons Fine Teas 5723 Route 22 Millerton, NY 12546.

If you have an item you need to return please see our return policy under shipping information or
you can email us at or call us at (888) 427-6398.
For more detailed information, please click Returns & Exchanges.