Customer FAQs

Contacting Harney & Sons

You can contact us via email at If you are writing to us about an order you have already placed, please include your order number if possible.

To contact us regarding an international order, please write to us at:

 To order over the phone, or if you have questions or comments on any of our products or concerns
about an order you have placed, please call us at 888-427-6398.

To reach us from outside the U.S. please dial (518) 789-2100. Our tea consultants are available Monday through Friday, 9:00AM to 5:00PM (EST).

To our loyal Canadian customers! You can place your orders at You can find shipping information on our shipping page. If you prefer to call us to order, please use our Canadian toll free number: 1-888-745-9354. We are here from 9-5 EST Monday-Friday.


 Yes! To place an order or make an inquiry by fax, send us a fax at 800-832-8463. If placing an order by fax, please include your credit card number, contact, and order information. 

Yes, to contact us via a letter, write to us at:
Harney & Sons Fine Teas
5723 Route 22
Millerton, NY 12546


If you have an item you need to return please see our return policy or you can email us at or call us at (888) 427-6398.

For more detailed information, please see Returns & Exchanges.



 Discounts cannot be combined.  Promotional discounts cannot be used in tandem with loyalty rewards discounts. Discounts cannot be used for gift cards unless specifically marked. 

Unfortunately we can't edit orders to apply discount codes to orders that already have been placed.