Refund policy

Return Policy

We're committed to making sure you're happy with your purchase from Harney & Sons. Have a question or an issue? Don't hesitate to reach out. Call us at 888-427-6398 or send an email to [email protected].

If something's wrong with your order, like it's damaged or incorrect, let us know right away so we can make it right.

Here are the details:

• You can return items within 30 days of delivery.
• For non-food items, make sure they're unused and in their original packaging to get a refund.
• Got the item as a gift? We'll give you store credit for a future purchase.

Send your returns to:

Harney & Sons Fine Teas
Mail Order Returns
5723 Route 22
Millerton, NY 12546

Inside the package, add a copy of your packing slip, order confirmation, or a note that includes your name, address, phone number, order number, and why you're making the return.

International Customers

If you're outside the U.S., please email [email protected] for return info.

Wholesale Customers

If you're buying in bulk, call us at 800.832.8463 for your return queries.